Does the Jira MCP really work unchanged?+
Yes. Kaiku serves the Jira Server/DC REST API — the same request shapes, status codes and error formats. You give the tool your workspace address and your token, and it does not learn that it is talking to something else. The same holds for the Confluence MCP against the wiki.
Where does my workspace live?+
On your own subdomain — yourcompany.kaiku.tech. Your project keys are yours: your CRM has nothing to do with anyone else’s, and issue keys never collide across companies.
What happens when I stop paying?+
The workspace becomes read-only. Nothing is deleted, everything is still readable, and export keeps working so you can take your data with you. We keep it that way for 12 months and warn you well before anything is removed.
Can I pay by card?+
Not today — payment is in USDT or USDC. Each period is paid up front, and you will always get a warning before one runs out.
What counts towards the 20,000?+
An issue or a wiki page — one each, counted together across the whole workspace rather than per project. Archived issues still count: a shelf is not a delete, and a limit you can dodge by archiving is not a limit. Past the included amount it is $20 a month per extra 20,000, charged to the workspace and not per person — a team of three with a large archive pays the same for volume as a team of thirty.
What if I go over?+
Nothing shuts off that day. You get 7 days to top up, and you keep writing the whole time. Going over is usually something you did not notice — an import, or an agent that filed three hundred issues overnight — and locking someone out of something they do not know about yet is a failure that looks like a fault.
What counts as a user?+
A person with access to the workspace. Invite them and they count; remove them and they stop. Change the number mid-period and the difference is prorated rather than charged twice.
Can I self-host it?+
Talk to us. The product runs as three containers and a Postgres, so it is not an unreasonable question.